Returns & Refunds policy

Thank you for shopping at Conexxo Kids Carpets. We want you to be 100% satisfied with your purchase. If you're not happy with your order, we’re here to help.

Returns

• Return Window: You may request a return within 30 days of receiving your order.

• Product Condition: Items must be unused, in original packaging, and in the same condition that you received them.

• Eligible Products: Only new and undamaged rugs are eligible for return. Custom-made or clearance items may not be eligible.

Return Method & Shipping

• By Mail Only: We accept returns by mail. We do not accept in-store or drop-off returns.

• Return Label: To initiate a return, please email us at conexxokidscarpets@gmail.com, or call us 786-523-9656 with your order number and reason for return. We will send you a prepaid return shipping label.

• Restocking Fee: No restocking fee applies.

Refunds

• Once we receive and inspect your returned item, we’ll notify you of the refund approval.

• Approved refunds will be processed to your original payment method within 3–5 business days.

• Shipping costs are non-refundable, unless the return is due to our error (e.g. wrong or defective item).

Please note that returns will need to be sent to the following address:

3102 George Brock Road
Resaca, GA 30735